TERMS AND CONDITIONS FOR YOUR “Energy 2010” CENTRAL HEATING MAINTENANCE PLAN

Summary of your agreement: 

What the agreement provides:

- Labour and parts for repairs to your boiler and system only.

- We will carry out a safety and maintenance inspection annually.

- No limit on the number of call outs to carry out work included in your agreement.

- Access to a 24hr call out service.

What is included in the plan:

This service is for repairing a gas boiler in your home and includes:

- A safety and maintenance inspection of your boiler and system except where parts are not readily accessible, i.e. pipes underground etc.

- Labour and parts if your system breaks down.

- If we decide that it will cost more to repair the boiler than to replace it with a suitable new boiler we have approved we will do this if your boiler is less than seven years old.

- Should your boiler be seven years old or more and is not possible to economically repair or should you choose to replace your boiler at any time you will be entitled to a 10% discount.

What is not included in the plan: 

- Only your boiler would be covered under this agreement. Any other parts of your system that does not work are not covered. 

- Costs covered by any manufacturers, suppliers, installer’s or repairers guarantee or warranty.

- The equipment being recalled by the manufacturer or supplier.

- Claims arising from using your equipment in a non domestic or commercial environment unless we agree to this in advance and in writing.

- Accidental damage, theft, attempted theft, malicious damage, or damage caused by fire or explosion.

- Routine maintenance, cleaning and servicing,

- Such items include (but are not restricted to) fuses, batteries, filters, oil nozzles or igniters.

- Problems caused by modifications or servicing of equipment which is not in accordance with either the manufacturer’s instructions or Corgi recognised good practise.

- Turning on or lighting up the equipment and adjusting the switches and controls except following a repair carried out under this plan.

- Any part or equipment not featured under the plan, for example energy management systems or immersion heaters.

- Clearing airlocks and partially or fully blocked pipes, balancing and venting radiators, or work caused by equipment which was not properly installed.

- Costs arising from not following the manufacturer’s instructions.

- Claims arising from any problem with the supply of electricity, gas, oil or water.

- Loss or damage caused by your equipment not working.

- Cosmetic damage such as damage to paintwork or dents and scratched to the equipment.

- Costs arising from difficulties in getting access to the equipment. This includes: pipework under floor-boards or pipework encased in the fabric of the building.

- Any water pressure adjustments on sealed systems, except those connected with a repair covered under this plan.

- Fuel lines to the boiler and the flue system from the boiler.

- Plugs or cables.

- Claims arising from sludge/blockages.

- Claims arising on any equipment which is not working in accordance with the manufacturers specifications when you applied for the plan.

- Claims arising from scale damage.

Period of Agreement:

Your agreement runs until you would like to cancel provided you confirm in writing with your intention to cancel within 14 days. There will be a minimum payment for the year of £50.00 if we have done work or an inspection.

Start Date:

Your agreement begins when we process your application.

Initial Safety Inspection:

Having chosen the 2010 agreement we will inspect your boiler to make sure it is in good working order. This is normally done within 14 days of commencement of your agreement. If the inspection reveals some problems we may take the following action.

- Tell you what work is needed and how much it will cost you.

- Offer you the agreement and exclude certain parts.

- Cancel the agreement and refund any monies paid.

Safety and Maintenance Inspection:

This maintenance inspection and service will normally take place during the afore mentioned initial inspection. We would aim to carry out there after the safety and maintenance inspection around the same time each year. We will at all times make sure your system is safe.

Cancellations:

We may cancel the agreement if:

- You have provided false information.

- You do not make the required payments.

- If it is not possible to acquire the parts to keep your boiler working safely.

- Should it prove a health and safety risk to continue with the contract 

If we do a cancel your agreement we will give you a refund of the remaining contract value if you have paid in advance, less £50.00 should we have done repair work or an inspection.

Spare Parts:

Whilst we would endeavour to carry out the repairs needed on the day in question on occasions we may not be able to acquire the necessary parts required in that time scale. We may use approved alternative parts that may have been reconditioned by the original manufacturers to carry out the repair.

Third Party Rights:

This plan is for the benefit of you and anyone else we have agreed with you in writing. No benefit will be given to anyone else.

How to arrange a repair:

Call our Customer Service Department, [0844 415 52 52] citing your plan reference number, or write to us at GB Energy, Energy House, Cable Court, Pittman Way, Preston PR2 9YW.

Your Statutory Rights:

Purchasing this plan does not affect your statutory rights, under the Sale of Goods Act 1979 and the supply of Goods and Service Act 1982

Data Protection:

Your details will be held and may be used by GB Energy for marketing purposes. We may pass your data to any relevant regulator or dispute resolution provider. We may use your data for training purposes. Your details will not be used for any other purposes.  Please notify us in writing if you do not wish your details to be used for these purposes.